Help

What is RSVP

RSVP is Australia's largest online dating site enabling members to contact other members for friendship and long-term relationships - where you control the possibilities it offers. It's a safe, secure way to meet other singles, enabling you to search members based on age, gender, height, ethnicity, interests and hobbies, music tastes, relationship expectations and much more.

If you're a first time visitor, welcome! We do encourage you to visit our section on Dating Safety, to help ensure your experience is a fun and safe one.

How to join (it's free)

Simply click Join Now at the top of this page! Registration is free, and includes 3 sections:

1. Creating Your RSVP Account. This section establishes your account and provides us with your contact details. To ensure your personal identity is kept private, we request you nominate an RSVP name, which is how other members identify you. Other personal information such as your email address and real name is NEVER published. We use our secure technology as the gateway between you and other members, so you're only ever recognised by your RSVP name.
2. Your Details. This section allows you to tell others what your favourite interests are, from movies to books to sporting interests. Essentially, this is the first section on determining compatibility.
3. In Your Own Words. Here you can tell other people what makes you - you! We've provided a comprehensive tips guide to help you with this section, as we know when put on the spot it's sometimes difficult knowing what to say.

Confirm your registration. We send a confirmation email to the email address you nominated in Step 1. Please follow the prompts and confirm your registration on the link contained in the email, as otherwise your membership will NOT be activated. If you're using a web based email address, please check your Junk Mail settings to allow mail from RSVP on your safe sender's list.

Confirm your email address

We require you to confirm the email address you used to register on RSVP. This is a safeguard we have in place to ensure that a member's details are only accessed by the member who owns them.

To confirm your email address:

1. please check the email account you used to register on RSVP
2. you would have received an email from us requesting confirmation
3. please click on the link provided in that email to complete the process

If you can't find the email from RSVP requesting you confirm the link:

1. certain email accounts have automated spam filters, and the confirmation email may have ended in your Junk/Bulk Mail box
2. if it did arrive in your 'Junk Mail' inbox, please add RSVP (@rsvp.com.au) to your safe senders list
3. then click on the link provided in the email to activate your email address

If you didn't receive the email:

1. log onto RSVP
2. go to "My Home" at the top of the page, then select "Account Details" from the drop down menu
3. your nominated email address is displayed here, please check to see if it's correct or make the necessary modifications
4. if you've made changes, click on the "Submit" button at the bottom of the page then check your email account again for our confirmation letter
5. note it could take a few minutes for our email to be delivered to your account
6. Check your Hotmail or Yahoo! Mail email settings.

Hotmail Users

Problem: Not receiving emails or they're going to your junk folder

Solution: You may have junk filters turned on in your Hotmail account, causing RSVP emails to be directed to your junk box or bulk mail folder. Here's how to fix the problem:

1. Log on to your Hotmail account
2. Click on the Options link (located on the top right hand side)
3. Click on Mail (left hand side menu)
4. Click on the Junk Email Protection link
5. Click on Safe List
6. Enter rsvp.com.au in the text field and click the Add button.

Yahoo! Mail Users

Problem: Not receiving emails or they're going to your bulk mail folder

Solution: You may have junk filters turned on in your Yahoo! Mail account, causing RSVP emails to be directed to your bulk mail folder. Here's how to fix the problem:

1. Log on to your Yahoo account
2. Click on the Addresses tab (top left hand side of the page)
3. Click on Add Contact
4. In the Name section add RSVP and with Email you should add @rsvp.com.au
5. Click Save Contact and then on the next page click done.

Adding a photo (or photo gallery)

Profile Approval - how it works

All profiles and photos on RSVP are moderated for appropriate content. Photos are manually approved by our Customer Service team, generally within 48 hours. Once your photo has been approved, you will receive an email indicating your profile photo(s) is active.

How to add a photo

Photo requirements:

• Height and Width dimensions between 200 and 300 pixels
• Jpeg (.jpg) format
• Less than 1MB

Here's how you can add your photo(s) to your profile - 4 options:

1. Upload to your RSVP Profile
   • log on to RSVP
   • Select the 'My Home' menu and then click on the 'Add Photos' link from the drop down menu
   • Select the type of photo you wish to add (primary or gallery) and then click the Add Photo button
   • You can either upload the photo directly from your PC or send it via email, post or phone (mms)
   • Add a caption (optional) - such as where/when the photo was taken
   • Select whether you want the photo to be visible across our network or password protected, which means that members need to contact you for the password to view the photo - when sending RSVP Kisses, you have the opportunity to include your photo password
   • All photos are approved by our Customer Support team for appropriate content - please allow 1-2 working days for your photo(s) to be approved
2. Upload your photo via mobile
   • You need to register your mobile number on your RSVP account to use this feature - to add your mobile go to your Account Details section
   • Attach and forward the mms to 0416 90 RSVP (7787)
3. Email us your photo
   • Email the .jpg file to photo@rsvp.com.au
   • Add a message to let us know if it is a primary or gallery photo and if you want the photo password protected or visible
4. Mail us your photo
   • We'll scan it for you at no charge
   • Add a message to let us know if it is a primary or gallery photo and if you want the photo password protected or visible
   • Include a self addressed stamped envelope if you wish for us to return the photo
   • Forward the package to:
     RSVP Customer Support

     GPO Box 506

     Sydney NSW 2001

Password Protect Photo

If you would prefer to be more selective in who sees your profile, you can opt to password protect your photo. You'll need to nominate a password, and select 'Hidden' when prompted to Show or Hide the photo.

How to contact members

To communicate with another member on RSVP, you need to be registered and have an active profile. There are 3 ways you can communicate with another member - kisses, email and instant messaging.

• Kisses are free and are used to flirt and see if there is an initial attraction between you and the other member.
• You will need a Stamp to open up a contact channel with another member which allows you a 30 day period by which you can email and instant message freely with that member.

1. RSVP Kiss: is a message you can send to another member to let them know that you're interested and would like to get to know them. Our RSVP Kiss automatically includes a link to your profile so the other member can find out about you and if you have a password-protected photo, you can include them in the Kiss. RSVP Kiss also features auto-replies for members so they can respond to you indicating their level of interest. It's free to send a Kiss - and they are a great way to gauge the level of interest before you send an email.
2. Emails: you can send an email via our secure and anonymous email exchange. This is exactly the same as writing an email to a friend, where you can write what you want. It costs one stamp to send an email, and the communication between you and this member is open for 30 days via our secure email system so you've got plenty of time to get to know them via RSVP email before you exchange your personal email address or telephone number. If you've received an email from a member and don't wish to continue contact, please let them know you're not interested - and in the event they continue to contact you, add them to your Blocked List.
3. IM (Instant Messaging): To initiate a chat with a particular member it will cost you 1 stamp. A stamp will give you a time-frame of 30 days to chat with this member. Within this period, you have an open channel to initiate any number of chat sessions with that particular member without incurring another stamp.

Purchasing Stamps

Safety Tips

In both the virtual and real worlds, common sense is your best safety tool.

1. Guard Your Anonymity. Never include your last name, real email address, personal Web site URL, home address, phone number, place of work, or any other identifying information in your profile or initial emails you exchange with other members. Take all the time you need to become comfortable with someone before revealing any personal contact information. Ask questions and make sure you are satisfied with the answers. Trust your instincts, move cautiously and be selective.
2. Keep your personal details private. Don't give out your surname, phone numbers or address details to anyone over the Internet, until you feel safe to do so. If you choose to share your personal email address with another member, it is strongly recommended you create a web based email address such as Yahoo or Hotmail, and ensure you do not include your full name in the sender's details. Also, avoid using work emails, as it's often easy to work out who sally.smith@abccompany.com.au is.
3. Meet When YOU Are Ready. The beauty of meeting and relating online is that you can gradually collect information and then make a choice about pursuing the relationship in the real world. You are never obligated to meet anyone, regardless of your level of online intimacy. And even if you do decide to arrange a meeting, you always have the right to change your mind. It's possible that your decision to keep the relationship at the anonymous level is based on a hunch that you can't logically explain. Trust yourself.
4. Choose a Safe Place. If you decide to meet face-to-face, be sure to pick a safe location, full of people, and familiar to you. Always arrange to meet in a busy public place - and arrive and leave on your own, using your own transport. Avoid hikes, bike rides or drives in remote areas for the first few dates. If you decide to move to another location, take your own car.
5. Take a friend along. At least at the beginning, to meet your date and ask the friend to meet up with you again at a pre-arranged time. Work out a signal with your friend to indicate whether you would prefer that he or she stay with you. If you're not with a friend, tell someone where you are going, who with (include the person's name, phone number and address) and when you'll be back. Most importantly, stick to it.
6. Don't accept lifts. Initially, don't go home with your date, invite them back to your home or accept a lift.
7. Trust your instincts. If you feel uneasy about someone, there may be a reason. Don't tell yourself you're being silly. Diffuse the situation and get out of there. It's always better to be safe than sorry. Never worry or feel embarrassed about your behaviour. Your safety is much more important than one person's opinion of you.

Login

Feel free to search or browse the site without logging in. Yet there are benefits for being logged in:

• You can add members to your 'Favourites' as you come across members you want to contact
• You can make contact with other members
• Your last login date is updated, which means you'll appear higher in search results

Trouble Logging in?

Check to ensure you're using the correct RSVP User Name and Password. If in doubt, click on the send me Lost Password link and enter the email address you used when you registered your account. Your login details will be emailed to this account within a few minutes.

Also ensure that you have Cookies enabled on the site. To check whether Cookies are enabled on your browser, click on TOOLS in your browser tool bar, select INTERNET OPTIONS, click on the PRIVACY TAB and then select the ADVANCED OPTIONS. Both the 1st PARTY and 3rd PARTY Cookies should be set to ACCEPT. If you are using a browser other than Internet Explorer, click on the HELP button in your browser tool bar and search the index for enabling cookies.

Forgot Password / User Name

If you've forgotten your Password or RSVP User Name:

• Click on the LogIn Tab
• Click on the 'Lost your password?' link under the login box
• Enter your email address (the one you used to register with RSVP)
• Your Password and RSVP Username login details will be emailed to the address you provided

Please enable your Cookies

For trouble-free interaction with our site, please ensure you have your Cookies enabled. To check whether Cookies are enabled on your browser (for Internet Explorer):

• Click on TOOLS in your browser tool bar
• Select INTERNET OPTIONS
• Click on the PRIVACY TAB
• Select the ADVANCED OPTIONS
• Both the 1st PARTY and 3rd PARTY Cookies should be set to ACCEPT (or at a minimum, PROMPT)
• Select APPLY or OK to save and exit this area

If you are using a browser other than Internet Explorer, click on the HELP button in your browser tool bar and search the index for enabling cookies.

How to Log Off

It's a good idea to use the Log Off button when you're exiting the RSVP site, especially if you're using a public or work computer to ensure your details are kept confidential. Simply click on the LOG OFF button to end your session. If you have 'Remember Me' enabled and Cookies turned on, the next time you visit the site from the same computer, you'll automatically be logged in. To disable the auto log in feature simply click Log Off and on the next page click the 'Reset' link.

How to join

Simply click Join Now at the top of this page! There are 3 sections in our registration process:

1. Creating Your RSVP Account. This section establishes your account and provides us with your contact details. To ensure your personal identity is kept private, we request you nominate an RSVP name, which is how other members identify you. Other personal information such as your email address and real name is NEVER published. We use our secure technology as the gateway between you and other members, so you're only ever recognised by your RSVP name.
2. Your Details. This section allows you to tell others what your favourite interests are, from movies to books to sporting interests. Essentially, this is the first section on determining compatibility.
3. In Your Own Words. Here you can tell other people what makes you - you! We've provided a comprehensive tips guide to help you with this section, as we know when put on the spot it's sometimes difficult knowing what to say.

Confirm your registration. We send a confirmation email to the email address you nominated in Step 1. Please follow the prompts and confirm your registration on the link contained in the email, as otherwise your membership will NOT be activated. If you're using a web based email address, please check your Junk Mail settings to allow mail from RSVP on your safe sender's list.

How to update your details

You can update any part of your membership details at any time.

Change your user name

• Log on to RSVP
• Go to the 'My Home' menu option
• Then select 'view & edit my profile' from the secondary menu
• Click any 'edit' link under 'at a glance' to view the edit version
• Update your user name (this will need to be an RSVP name that is not already taken by another member)
• Click 'I'm finished editing' to complete the process

Change your password

• Log on to RSVP
• Mouse over "My Home"
• Then select "Account Details" from the secondary menu, you can then update your RSVP account password on this page
• If you change your email address, you will receive an email to that email address requesting you confirm your details. Please click on the link provided in the email to activate the new changes.

Change your email address

• Log on to RSVP
• Mouse over "My Home"
• Then select "Account Details" from the secondary menu, you can then update your registered email address on this page
• If you change your email address, you will receive an email to the new address requesting confirmation of your details. Please click on the link provided in the email to activate the new changes.

Confirm your email address

In some instances we may require you to confirm the email address you provided to RSVP. If we have attempted to send mail to you and it has been rejected, then we require you to validate the address.

This is a safeguard we have in place to ensure that a member's details are only accessed by the member who owns them, and that other members can contact you.

To confirm your email address:

1. check the email account you used to register on RSVP
2. you may have received an email from us requesting confirmation
3. follow the instructions in the email to confirm your account

If you can't find the email from RSVP requesting the confirmation:

1. certain email accounts have automated spam filters, and the confirmation email may have ended in your Junk/Bulk Mail box
2. if it did arrive in your 'Junk Mail' inbox, please add RSVP (@rsvp.com.au) to your safe senders list

Didn't receive the email?

1. check your junk or spam mail folder just in case
2. note it could take a few minutes for our email to be delivered to your account
3. did you provide us with your correct email address? Check your account details. You should be able to update it if necessary by clicking the "submit" button at the bottom of the page.

Change your email address:

1. log on to RSVP
2. mouse over "My Home"
3. then select "Account Details" from the secondary menu, you can then update your registered email address on this page
4. if you change your email address, you may receive an email to the new address requesting confirmation of your details. If required, follow the instructions in the email to confirm your account.

How to use 'Remember Me'

'Remember Me' is a convenient function that remembers you and automatically logs you in to your membership the next time you visit our site when you are using the same computer. Please note this is only recommended if you are using a personal computer from your home or work. Please do NOT use this feature if using a public computer (eg. internet café or friend's computer).

To activate 'Remember Me'

• Under the log in box, tick the box 'Remember Me'
• Log on to RSVP

To de-activate/turn off 'Remember Me'

• Log on to RSVP
• Mouse over "My Home" then select "Account Details" from the secondary menu options
• Scroll down page to the section called 'Automatic Login'. If you are currently automatically logged in, click on the Reset button to turn off this feature
• Click the Submit button
• Changes will take place immediately

Delete your Membership

To delete your membership:

• Log on to RSVP
• Mouse over "My Home" then select "Account Details" from the secondary menu options
• Select the 'terminated' option in the 'Profile Settings' section. Please note: all information related to your account will be permanently terminated and any unused Stamps will not be retrievable. If you would prefer to simply take some time out, please consider the 'Hide profile', which is located on the 'Settings' tab (next to Account Details) and select the Hidden Profile option.
• Make the required changes and click the Submit button

If you'd like to share a success story from RSVP, please let us know at testimonials.

Creating a profile

Simply click Join Now at the top of this page! Registration is free, and includes 3 sections:

1. Creating Your RSVP Account. This section establishes your account and provides us with your contact details. To ensure your personal identity is kept private, we request you nominate an RSVP name, which is how other members identify you. Other personal information such as your email address and real name is NEVER published. We use our secure technology as the gateway between you and other members, so you're only ever recognised by your RSVP name.
2. Your Details. This section allows you to tell others what your favourite interests are, from movies to books to sporting interests. Essentially, this is the first section on determining compatibility.
3. In Your Own Words Here you can tell other people what makes you - you! We've provided a comprehensive tips guide to help you with this section, as we know when put on the spot it's sometimes difficult knowing what to say.

Confirm your registration. We send a confirmation email to the email address you nominated in Step 1. Please follow the prompts and confirm your registration on the link contained in the email, as otherwise your membership will NOT be activated. If you're using a web based email address, please check your Junk Mail settings to allow mail from RSVP on your safe sender's list. For tips and ideas »

Tips to writing a profile

Appropriate Content

RSVP is committed to providing its members a secure, safe and friendly environment where members can seek new friends or long term relationships. We have a Profile Approval Policy in place to ensure the quality and integrity of content, regulating against inappropriate language, sexual references/innuendo, obscene language and other areas, as well as to protect the security and safety of all our members.

Profiles will not be approved if they contain:

• Personal contact information, such as telephone numbers, email address or contact address
• Sexually explicit language or sexual references/innuendo
• Offensive or obscene language (including swear words)
• Abusive, defamatory, violent or aggressive content
• Racially offensive or blasphemous terminology
• Promotes a third party entity
• Illegible content

Members have the opportunity to add photos in two sections: 1) Profile Photo which is the primary portrait accompanying your profile; and 2) photo gallery, which provides you the opportunity to add additional photos. Our photo guidelines are as follows:

Photos (both the Profile Photo & Gallery photos) will not be approved if they contain:

• Sexually suggestive inferences
• Nudity
• Cartoon, illustration, animal, scenery or object of anything other than your current self
• Racial, violent, aggressive, banned substances or objects or other content that may be offensive
• People (minors) under the age of 18, even if they are your children, for safety/privacy reasons

Guidelines for Profile Photo (Primary Photo):

• Blurry, grainy or other poor quality photos will not be permitted
• Cartoons, illustrations or computer-generated graphics are not permitted
• Sexual, sexually explicit or offensive, such as bare chests, swimsuits or other very revealing clothing will be rejected
• Photo must be of yourself ONLY - no other people should be visible on the photo
• Photo MUST show your face clearly:
  • shadows, hats, sunglasses etc should not hide most of your face
  • your face must be clearly visible
• Photos of children (even if they're your own) or photos of yourself as a child are not permitted.

Guidelines for Photo Gallery - AS ABOVE, however, we do allow

• Photo montages (of yourself only)
• Photos do not need to show your face clearly, therefore you on a holiday, you with pets you playing a sport, etc - are all permitted (provided they're only of you)

Use of the site is governed by our Terms & Conditions. Please ensure you have read these Terms & Conditions prior to using the site.

Profile Approval see details above »

How to add a photo see details above »

Password protect a photo see details above »

Your Ideal Partner Profile

The Ideal Partner Profile enables you narrow the search for the type of person you're looking for - ranging from age, gender, location, background, to their interests, whether they should/shouldn't have children and much more. It's a great idea to complete this section as

• It's displayed on your profile, so other members can see what kind of person you are looking for
• It automatically fills in your ideal criteria in the Full Search and Two Way Search screens.
• It is the starting point for our Matching system, which identifies potential matches and delivers these to both parties.

To activate/modify your ideal partner profile:

• Log on to RSVP
• Go to 'My Home'
• Select 'view & edit my profile' from the secondary menu
• Select 'edit' in the 'at a glance' section to view the edit version and click on 'ideal partner summary'
• Select your preferences. However, please note that if you select really specific preferences, eg. Aries star sign, living in Mt Newman, aged 42, has pets and works in the financial services industries, you may find your search results with both our Matching system and people looking for you could be quite limited.
• Click 'I'm finished editing' to complete the process

Updating your profile

You can update your profile as often as you like - however, each time it is checked for appropriate guidelines and new photos are reviewed and can take up to 48 hours to be approved. To update any part of your profile:

• Log on to RSVP
• Go to 'My Home'
• Select 'view & edit my profile' from the secondary menu
• Select 'edit' anywhere in your profile to view the edit version
• Make your desired changes to your profile information
• Click 'I'm finished editing' to complete the process

Visible/Hidden Profile

You can choose to hide your profile at any time - especially if you're going on holidays or simply want some time out to explore the possibilities with someone you've met. Hiding your profile means you will be hidden from any searches other members and guests conduct. To hide your profile (or make it visible again),

• Log on to RSVP
• Click on 'My Home'
• Select 'Account Details' from the drop down menu list
• Select whether you want your profile visible or hidden
• Click on the Submit button at the bottom of the page

Frozen Profile

Profiles will be frozen when members include unacceptable information in their profiles. Unacceptable information includes:

• Offensive language or sexually explicit materials;
• False information;
• Material promoting any commercial enterprise;
• Identifying information including, but not limited to, your real name, phone number, email address, messenger, Facebook details or any URL.

When RSVP terms and conditions have been breached by the inclusion of such information in a profile, RSVP may freeze that profile, suspend it or terminate the related account at its discretion.

If your profile is frozen, you can no longer make updates to your profile and you will need to review and agree to the site Terms and Conditions to have your profile unfrozen. RSVP reserves the right suspend accounts that consistently violate the site Terms and Conditions.

How to contact members

To communicate with another member on RSVP, you need to be registered and have an active profile. There are 3 ways you can communicate with another member - kisses, email and instant messaging.

• Kisses are free and are used to flirt and see if there is an initial attraction between you and the other member.
• You will need a Stamp to open up a contact channel with another member which allows you a 30 day period by which you can email and instant message freely with that member.

1. RSVP Kiss: is a message you can send to another member to let them know that you're interested and would like to get to know them. Our RSVP Kiss automatically includes a link to your profile so the other member can find out about you and if you have a password-protected photo, you can include them in the Kiss. RSVP Kiss also features auto-replies for members so they can respond to you indicating their level of interest. It's free to send a Kiss - and they are a great way to gauge the level of interest before you send an email.
2. Emails: you can send an email via our secure and anonymous email exchange. This is exactly the same as writing an email to a friend, where you can write what you want. It costs one stamp to send an email, and the communication between you and this member is open for 30 days via our secure email system so you've got plenty of time to get to know them via RSVP email before you exchange your personal email address or telephone number. If you've received an email from a member and don't wish to continue contact, please let them know you're not interested - and in the event they continue to contact you, add them to your Blocked List.
3. IM (Instant Messaging): To initiate a chat with a particular member it will cost you 1 stamp. A stamp will give you a time-frame of 30 days to chat with this member. Within this period, you have an open channel to initiate any number of chat sessions with that particular member without incurring another stamp.

Find out about buying stamps »

Managing your contacts (to / from)

RSVP helps you to keep track of your contacts through the 'Mailbox' feature. Here you can:

• keep track of the emails and kisses you have sent and received;
• see the contacts you have made; and
• view the emails you have sent and received from members

To access this feature

• Log on to RSVP
• Go to the ''Mailbox'
• Then select 'inbox', 'outbox', 'contacts', 'contact history', 'favourites', 'blocked', or 'ignored' from the drop down menu

Reply Rate

RSVP calculates your Reply Rate to recent emails and kisses from other members. This is shown on both your inbox and in 'My Home'. You should aim for as high a Reply Rate as possible, not just as a simple courtesy to other members but it will also assist you with your success on RSVP.

Your Reply Rate is measured by your replies to individual members within the last month. As long as you have responded to a member by kiss or email it will be considered a complete reply. So for example, if a member sends you 3 kisses and you reply with an email your Reply Rate is considered to be 100%.

To improve your Reply Rate, respond to all contacts in the last month.

My Favourites

This function lets you add member profiles in an easy to find and manage location. If you're interested in a member, simply click on the 'Add to Favourites'. You must be logged on to use this feature. From this list, you can:

• include your own personal comments about this member
• send a kiss
• send an email
• initiate a chat session if the member is online
• remove profiles from your favourites

Viewing/responding to a Kiss

There are two ways to reply to an RSVP Kiss.

1. Reply from your html email
   • if you have chosen to receive HTML emails, there's a link to 'Reply' contained in the body text
   • clicking on this link will open an internet browser, and direct you to the view message page
   • at the bottom, click on 'Reply to Kiss'
   • this then lets you select how you want to reply (interested or not with variations)
   • click the 'Submit' button to send the kiss reply.
   • you can change from plain text to HTML emails by clicking 'My Home' then 'Account Details'
2. Reply from your rsvp account
   • log on to your profile at www.rsvp.com.au
   • Go to the 'Mailbox' menu
   • Select 'inbox' link from the drop down menu
   • this section displays all the contacts you've received from members
   • you should see the RSVP name of the member that sent you the kiss
   • click on the link to view your message
   • at the bottom, click on 'Reply to Kiss'
   • this then lets you select how you want to reply (interested or not with variations)
   • click the 'Submit' button to send the kiss reply.

And just a quick note: it's free to reply to a Kiss email you've received, so whether you're interested or not, please take the courtesy to respond regardless of your decision to pursue contact or not. It's good practice, especially if the tables are turned and you're the one waiting for a reply to a Kiss you sent someone.

Mailbox

This menu lets you keep track of the emails and kisses you have sent and received. It also allows you to see which members you currently have an open contact with, who is online, and members that you have blocked.

What is mailbox filtering?

Mailbox filtering automatically places mail that you receive into folders based on your ideal partner and favourites settings. Mail from members that match your ideal partner are placed in the "definites" folder, mail from members that don't match are placed in the "potentials". Similarly mail from members in your favorites list is placed in the "favourites" folder, and mail from RSVP staff in the "RSVP" folder.

How do I set up my mailbox filtering?

Mailbox filtering is based on your current Favourites and Ideal Partner settings. The following fields in Ideal Partner are used to filter your mail:

• Age
• Location
• Whether they smoke
• Gender and sexuality
• Type of relationship sought
• Whether they have children

How can I turn mailbox filtering off?

Simply choose the "full inbox" view to see your unfiltered mail.

What is the "definites" folder?

The definites folder contains mail from members that match your ideal partner profile.

What is the "potentials" folder?

The potentials folder contains mail from members that do not match your ideal partner profile.

What is the "favourites" folder?

The favourites folder contains mail from members who are in your favourites list.

What is the "My Mail" folder?

The "My Mail" folder is your personal folder that can be used to store mail you have received.

How can I move mail from one folder to another?

Simply check the box next to the mail(s) that you would like to move, then select the appropriate folder from the "move to" list.

Blocking Members

Use this feature if you feel that you need to block an RSVP from viewing your profile or contacting you. The blocked member will still appear when you search the site, but if they search the site; your profile will not appear to them.

Suspect/Inappropriate Profile

The purpose of RSVP is to provide a safe environment for genuine singles to meet others, and we have a number of procedures in place to maintain this integrity. First, we encourage our members to be honest in their profiles and only upload current photos of themselves. We request confirmation of email addresses and mobile numbers to ensure contact initiated by our members goes to a valid person. Finally, we manually approve all profiles and photos for appropriate content. Unfortunately, we cannot check the integrity or truthfulness of profiles and do rely on our members to alert us to suspect profiles.

If you find a suspect profile, perhaps containing inappropriate content, a celebrity photo or otherwise, please Contact Us with the details of the suspect profile, including their RSVPName. As a result of our investigations, we will determine whether it is appropriate to take any further action against the member complained of.

What are Stamps?

RSVP stamps are the currency used on our network. It is used to initiate contact with others on the site and opens up a 30 day contact channel with the other person allowing you to email and/or chat to your heart's content with the other member within that period for free.

You can purchase using any major credit card online or by phone, PayPal, BPAY, or via cheque and money order. Alternatively, you can purchase 2 stamps via a premium 1900 number, charged to your telephone account.

When you send an email using a Stamp, the member can reply to you for free - and this channel of communication is open for 30 days. That means you can exchange as many emails as you like on our secure network during this period without incurring additional costs. This 30 day period also lets you work out whether you want to disclose your private email. This helps protect your privacy and security until you're ready to disclose it. At any time, you can block a member if you no longer wish to correspond with them.

With a stamped RSVP email you can include any details you like, including and not limited to your personal email address and mobile phone number. Please note that you should only disclose such information if you are comfortable in doing so.

What does it cost?

RSVP uses a cost per contact approach - providing you the benefit of contacting members at your own pace. RSVP Stamp books are pre-paid only - as we believe you can decide whether you want to continue using our services and simply purchase additional stamps if and when you want.

Expiry date of stamps

If you have unused stamps, RSVP will send you a reminder 10 days before they expire. If you use these stamps before they expire, the contact channel will continue to be open for the allocated 30 days.

You can check the status (validity) of your stamps at any time:

• logon on to RSVP
• select the 'Stamps' link in the main navigation bar
• then click the 'stamps history' link.

To purchase stamps

• log on to RSVP
• select the 'Stamps' menu option, then click 'Buy Stamps' from the drop down menu
• select your preferred purchase option that includes online credit card, Bpay, Paypal, cheque and money order, 1900 number and credit card via phone.

Problems with your Purchase/Account

Stamp purchases are credited to your account upon approval (usually within 30 minutes for credit card purchases, and 2 business days for BPay purchases). Should you have any problems with your purchase, please Contact Us.

For payments via PayPal, please note that you will need to authorise and confirm your payment. If your stamps are not automatically credited to your account it is likely that the payment has been authorised but not confirmed. Please return to the Buy Stamps page, select the same book size and click the PayPal logo. You will see the authorised payment message. Simply click the "confirm" button and the stamps will be added to your account.

Refund Policy

Stamps are non refundable and non transferable.

Stored Credit Cards

You can now store your credit card details to make future purchases even easier. When you make a credit card transaction on RSVP we give you the option to store the card. You can un-tick the option if you do not wish to use this feature. You can also remove your credit card at any time from the payments management page.

RSVP partners with Transaction Network Services (TNS) utilizing an Internet payment gateway system that meets PCI-DSS requirements and employs strong SSL encryption for transmitting card details over the Internet.

Where do I find the security code?

Visa and MasterCard

This is the last 3 digits found on the back of the card.

American Express

This is the 4 digit code located above the account number on the right side on the front of the card.

Is paying online safe?

At RSVP, the security of your personal details, including providing a secure safe online payment environment, is of utmost importance to us. We take all reasonable precautions to protect the personal information we hold about you from misuse and loss and from unauthorised access, modification or disclosure.

Credit Card payments to RSVP are processed via the ANZ's secure online payment environment. RSVP partners with Transaction Network Services (TNS) utilizing an Internet payment gateway system that meets PCI-DSS requirements and employs strong SSL encryption for transmitting card details over the Internet. Your payment details will be encrypted to ensure they are always kept secret and secure. Most browsers will show a lock icon in the bottom status bar on secure pages. Please click on the lock icon view logo to view the security certificate that verifies the website's identity. To further ensure your security, we use state-of-the-art SSL (Secure Sockets Layer) encryption to protect your personal information from unauthorized use.

RSVP Name Search

If you know the RSVPname of the person you are interested in (eg they have sent you an introductory email and you're interested in viewing their profile), you can enter it in the 'RSVPname' box in the Search sections). If you've entered a valid RSVPname, you'll be taken to that member's full profile. However, if that member has hidden their profile, it will not appear.

Quick Search

This is the fastest way to find people on RSVP. Simply select the gender, age range and location that suits your preferences. You can also select whether you want a smoker or non-smoker, and someone with or without children. The number of results will depend on the criteria you specify; however, the Quick Search will usually give you a large number of results.

Full Search

The Full Search allows you to be quite specific about the types of people you're looking for. For example, you can specify personal characteristics such as height, body type and, hair and eye colours. If you don't get many matches, it may be that you've been a bit too specific in your criteria!

If you have set up your ideal partner profile, and you are logged on, the Full Search screen will automatically fill in the details of your ideal partner ready for you to start searching. Set up or change your ideal partner profile » (you need to be logged in).

Two-Way Search

The Two-Way Search is just like a Full Search; however it also checks your results to ensure that each match for you is also a match for them, hence the name 'two-way'. So, your search results will be searched over again for those who are looking for someone like you. A Full Search might return the details of someone who is not looking in your age range (for example), however a Two-Way search will not.

If you have set up your ideal partner profile, and are logged on, the Two-Way Search screen will automatically fill in the details of your ideal partner ready for you to start searching. Set up or change your ideal partner profile » (you need to be logged in).

You may also want to set up Matching - so that future matches are conveniently delivered to your inbox by email. Set up or modify » (you need to be logged in).

Location Based Search

Our location based search works on postcodes. If a member has entered an incorrect postcode, they may show up in the wrong search results. If your postcode is not correct then all the search results you receive will be outside your area.

To ensure your postcode is correct:

• log in to RSVP
• Go to 'My Home'
• Select 'Update Profile' from the secondary menu
• you will be able to check or update your postcode here
• click the 'submit' button at the bottom of the page to save your changes, our site will then ask you to confirm your suburb

Keyword Search

Keyword search allows you to search based on words that are found in other member's profile. You can add certain words or statements that will match your results with members that have the word stated somewhere in their profile. For instance if you type in the word 'tennis' it will only show members that have mentioned 'tennis' somewhere in their profile.

Here are some tips and tricks to get the most out of your keyword search:

• It only searches for things others have put on their profile, so imagine what would be some of the words or statements your perfect date would use to describe themselves (or what they're looking for) in their profile?
• To help focus your search use double quotes ("") to group words together to form a statement. For example if you search "good sense of humour" or "tired of the club scene" it will search it as a statement. It will not search each word separately but instead only search for members who have typed the statement in its entirety somewhere in their profile.
• Use your imagination! Use it to enhance your search for others that have specific interests: movies, sports, music or even look for certain activities and topics you like sharing with others.

Top 100

Matching

RSViP members have matches delivered to their matches page and inbox on a daily basis. RSViP members also have the ability to pre-approve all matches before they're delivered to the other party.

As part of this process, non-RSViP members will be matched with RSViP members. To opt-out of matching, disable matching on your Account Settings page.

Cupid

RSVP Cupid is a free email service that automatically checks all members' profiles to see if any match your ideal partner. Cupid does this by comparing member profiles against some information in your Ideal Partner Profile. Cupid then advises you of any potential matches via email.

The first time you use Cupid, we'll look at everyone and return up to 20 potential matches. After that we will send you up to 3 emails a week with your matches depending on how many you tell us you want to receive.

To view or modify your Cupid settings:

• log on to RSVP
• Click on 'My Home' then select 'Account Details' from the secondary menu
• Scroll down to the Cupid section and change your Cupid preferences
• click the 'submit' button at the bottom of the page to save your changes

What is RSViP?

RSViP is a premium subscription service that gives you greater privacy and control to enhance your experience on RSVP

There are two RSViP products available: RSViP Priority for those who like to stand out from the crowd, and RSViP Private for those who want to be in control of their privacy.

Do I have to subscribe to RSViP to use the site?

No, RSViP is an optional upgrade which gives you the tools to enhance your experience on RSVP.

How much does it cost to subscribe to RSViP?

A monthly subscription to RSViP Priority starts from a low $14.90 per month, while RSViP Private starts from just $24.90 per month.

You can also choose a longer RSViP subscription, including 3, 6 and 12 month options. These options are one off purchases and will not renew automatically. The costs are outlined below:

How do I subscribe to RSViP?

Go to the Buy RSViP page and select the subscription that's right for you. Payment is accepted online via credit card, PayPal, or BPAY.

Monthly subscriptions are available only through online credit card payments. Your credit card details will be stored to allow the auto renewal feature. To ensure an uninterrupted service, all monthly RSViP subscriptions will be automatically renewed 1 day before they expire.

Can I upgrade to RSViP Private from RSViP Priority?

Yes, simply visit the Buy RSViP page to view your discounted upgrade price. The upgrade to RSViP Private will occur for the remainder of your current subscription.

I'm not sure RSViP Private is for me, can I try it for a month without committing to a full subscription?

Yes! We're allowing all RSViP Priority members a chance to try RSViP Private for 1 month at the flat upgrade fee of $10.00. This gives you temporary access to RSViP Private features for 1 month before being returned to your existing subscription for the remainder of its duration.

Stored Credit Cards

When you purchase a monthly RSViP subscription your credit card details will be stored to allow auto renewals.

RSVP partners with Transaction Network Services (TNS) utilizing an Internet payment gateway system that meets PCI-DSS requirements and employs strong SSL encryption for transmitting card details over the Internet.

You can remove your credit card at any time from the payments management page.

Can I purchase a bundle of stamps and RSViP together?

Yes, when you purchase a book of stamps you can elect to include a 3, 6 or 12 month RSViP Priority subscription.

Monthly RSViP subscriptions and RSViP Private are not available with a bundled purchase.

Do RSViP subscriptions to allow me to contact other members?

To initiate contact with another member, you'll still need to buy RSVP stamps, however as an RSViP member your stamps will not expire.

What tools and services are available as part of the RSViP Priority package?

• See who has viewed your profile
• Stamps DO NOT EXPIRE while you are an RSViP
• Appear at the top of search results
• Matches delivered to your matches page, and to your inbox
• Approve your matches before they are delivered to other members
• Get the attention you deserve with a highlighted profile
• Send unlimited kisses with a wider range of messages
• Use "expressions" in your kiss replies
• Receive only the kisses you want (based on your Ideal Partner)
• Upload up to 15 Gallery photos
• Ignore members
• ... and more features are being added in the near future!

What tools and services are available as part of the RSViP Private package?

RSViP Private subscribers receive all the great features of RSViP Priority plus the added benefit of having their profile hidden from everyone except those they have chosen to have contact with. This package is ideal for users who like the extra features of RSViP Priority but do not want to be promoted at the top of search results and want complete control over their privacy. To set your profile to private as an RSViP Private members visit your account settings page.

Do I have to subscribe to RSViP every month?

No, however to ensure an uninterrupted service, all monthly RSViP subscriptions will be automatically renewed 1 day before they expire. This feature will allow you to spend less time making payments and more time finding members to contact.

There is no obligation or minimum amount of months you need to be subscribed. You can cancel at anytime and end your subscription at the end of that month. You can cancel auto renewal at anytime from the payments management page.

Can I put my subscription on hold?

No, you cannot put your subscription on hold.

My profile is hidden, does this mean that my RSViP subscription on hold?

No, you cannot put your subscription on hold.

What happens if my subscription lapses?

If your subscription lapses then you lose access to your RSViP features, however all of your settings are remembered, and will be reinstated if you choose to renew.

My subscription has lapsed and now my ignored members are visible again.

If your subscription lapses then you lose access to your RSViP features, however all of your settings are remembered, and will be reinstated if you choose to renew.

Tip: to ensure an uninterrupted service, all monthly RSViP subscriptions will be automatically renewed 1 day before they expire. This feature will allow you to spend less time making payments and more time finding members to contact. You can cancel auto renewal at anytime from the payments management page.

I don't want other members to know when I have viewed their profile!

You can choose to "enable" or "disable" the "Who's viewed me" feature in your Account Details. Alternatively, hidden or private accounts will not have their profile views appear to other members.

How can I see who has added me as a favourite?

It is not possible to see who has added you as a favourite, only the number of members who have added you.

About RSVP Events

In addition to providing our members a safe, quality environment to make contact with other singles online, we also host a variety of RSVP events nationwide. These events range from cocktail parties to harbour cruises to cooking classes and weekends away - and lots more. Designed to provide a quality environment for singles to meet other singles, it's also a great way for guests to find out about RSVP and its members prior to joining our community. The majority of our events are managed by RSVP Event Managers who are contracted to RSVP and host these on our behalf. Generally, there's something on every week around the country - so be sure that you're registered to receive our RSVP Events Alert which highlight events in your area.

What's on

To find out what's on in your area, click on the Events link in the hand navigation bar and select your State. All of our events are listed here. We also send notification of events in our fortnightly Events Alert email.

To sign up or modify your free RSVP email subscription:

• log in to RSVP
• go to 'My Home' in the navigation bar, then select 'Account Details' from the drop down menu option
• select your preferences under the Email Settings section to receive or unsubscribe from the email
• scroll to the bottom of the page and click on the Submit button to save your settings
• please note: you can unsubscribe from our emails at any time by clicking on the unsubscribe link provided in our emails

Who attends our events

Members and guests alike are welcome at our events, and there's as many people arriving solo as those who come with a friend. There are great ice breaker games and our hosts are experienced in introducing you to others and making you feel comfortable. As the majority of our members prefer attending events where the age range is more closely matched to their own, we generally provide a guide as to the age range of the party. This way there's no surprises. Finally, we do monitor male/female ratios so there's a relatively even balance.

Type of events

We have two type of events:

1. those organised by our in-house event coordinator for major events such as Valentine's Day; these events are held to raise money for our major charity partner, the National Breast Cancer Foundation, with all profits being donated; and
2. those organised by our Event Managers, who are contracted to RSVP for the purpose of providing events on behalf of RSVP.

From mega parties, which provide a great opportunity to meet lots of singles, to cocktail parties for the more discerning members who prefer a more intimate environment where age and male/female ratios are more closely monitored, it's about having a positive attitude and enjoying an environment to meet and mingle with other singles. We also host bushwalking, tennis, sailing, golf and a variety of other events from members who prefer the great outdoors or more active pursuits. These are generally smaller groups. Our cooking classes are a huge success - as they are hosted by a highly qualified chef and a fun filled night.

Pre-registering/Payment of Events

We strongly encourage members and guests to pre-register for our events, as it reserves your spot, enables us to manage male/female ratios and allows us to better cater for the event.

How to use RSVP WAP

Using your WAP enabled phone, you can register, browse, search and contact other members - virtually the same way you can contact members over the internet. There are 4 ways to access RSVP WAP:

• Use our partner portals which all have RSVP WAP access:
  • Hutchinson 3: $4.00 monthly access fee (billed to your mobile account) includes free sms alerts and all download charges
    • Select RSVP on the main portal page
  • Optus Zoo: $2.00 monthly access fee (billed to your mobile account)
    • Select Communicate on the main portal page,
    • Then select Dating,
    • Then select RSVP.
  • Telstra: no monthly charge
    • Select Friends Fun & Blogs
    • Then select RSVP
• If you do not have a Hutchinson 3, Telstra I-mode or Optus Zoo handset simply browse to www.rsvp.com.au on your WAP enabled mobile.

Please note that additional WAP fees are incurred for connection time and is generally calculated in 30-second blocks by your mobile service provider. Please check with your mobile service provider regarding their specific WAP time connection fees and service charges.

Confirm/change your mobile number

To check, activate or change your mobile number:

• Log on to RSVP
• Select the 'My Home' link in the main navigation bar and click 'My Mobile'
• If you need to change or add a mobile number, click on the Change Mobile Number link - this will prompt you to provide your current mobile number.
• Follow the instructions provided to confirm back to us that this is a valid and active mobile.

Enabling SMS Alert (to receive RSVP SMS)

To receive SMS Alerts, enable your settings as follows:

• Log on to RSVP
• Select the 'My Home' link in the main navigation bar and click 'My Mobile'
• Scroll down to the SMS Alerts and select the number of messages you wish to receive per day. This will turn the service ON.
• Scroll to the bottom of the page and click Submit to save your settings - changes will take place instantly.
• When you receive your first kiss or email we will send you an SMS message asking you to confirm your subscription. If you accept, reply to the message with the word 'YES'.

Note: An SMS alert costs $0.55 incl GST and will be billed to your mobile service provider account.

Disabling SMS Alert (Stop receiving RSVP SMS)

To disable SMS Alerts, simply:

• Reply to any RSVP SMS with the word 'STOP'; or
• Log on to RSVP
• Select the 'My Home' link in the main navigation bar and click 'My Mobile'
• Scroll down to the SMS Alerts and change the number of messages you wish to receive per day to '0'. This will turn the service OFF.
• Scroll to the bottom of the page and click Submit to save your settings - changes will take place instantly;

Getting Started

Instant messages are text messages that you can send to other people who are online when you are. Your message is delivered immediately, and the person you sent the message to can immediately respond (or can choose not to respond) - just as in a face-to-face conversation. Here are a few basic steps to help you get started:

• You need to be registered and logged on to use RSVP IM
• To use RSVP IM, you need to have Pop Ups enabled
• Log on to RSVP
• Click on the My Home link in the main navigation bar, then select Account Details from the drop down menu
• Scroll down to the heading of Instant Messaging
• Set the limit of the number of Simultaneous Chat Sessions you want to have at any one time
• Click on Submit button at the bottom of the page to save your preferences

Disable Instant Messaging

You can enable and disable Instant Messaging at any time. To disable chat simply set your profile to appear "offline".

• Log on to RSVP
• From your member homepage on the left hand side switch your setting so that "You currently appear: offline".
• This ensures that other members cannot use the chat messaging system to contact you.

Costs for Instant Messaging

To initiate a chat with a particular member it will cost you 1 stamp. A stamp will give you a time-frame of 30 days to chat with this member. Within this period, you have an open channel to initiate any number of chat sessions with that particular member without incurring another stamp. It is free to accept an instant message. The stamp initiates a chatting period and within that time either party has an open channel and can initiate further chat sessions with each.

Please do NOT accept an invitation to chat with a member if you are not interested in chatting with them - as this will cost them a stamp if you accept their invitation to chat with you.

Search for members to Instant Message

Not everyone has enabled the instant messaging setting on their profile and therefore there will be members that won't be ready to instant message with you. Also, you can only instant message with members who are currently online and are waiting to instant message therefore you will need to know how to identify them.

When conducting a Search you can specify it to only include members that are able and/or available for instant message. Make sure to adjust the search accordingly under the heading Available For Instant Messaging.

When viewing a particular profile you can see if they are chat enabled by looking at the top left of their profile page. Next to their RSVP name there will be a instant messaging icon that will indicate the status of the profile. You can put your mouse over the icon to display a message tag that will describe the meaning of the icon. The selection:

• Are Online - currently online and available for Instant Messaging
• Have Been Online - currently offline, but has Instant Messaging enabled

• Member is online and available for instant messaging
• Member has an open contact with you, and further contact (via email or chat) is free for the duration of that open contact
• The open contact to this member has been stopped. You will not be able to engage in further contact until the current open contact has expired
• Member's contact history

Confirm your email

How to confirm your email address »

Internet Browsers

Depending on your browser preference, here's a list of links where you can download the latest versions for free and the choice is up to you. They're all good - and we don't recommend one over another:

• Internet Explorer »
• Mozilla Firefox »
• Opera »
• Netscape »
• For Apple Macs - Safari »

Once you upgrade your Internet browser you should be able to log into our web site without any problems.

Enabling Cookies

Our site uses Cookies, which need to be enabled on your computer to allow you to successfully interact on our site. Cookies are tiny text files stored on your computer when you visit certain web pages. Cookies cannot harm your computer and do not contain any personal or private information.

Here's how to enable cookies within your browser (If you do not know your browser version, select Help » About... from your tool bar)

How do I delete cookies stored on my machine?

Hotmail users see details above »

Yahoo mail users see details above »

RSVP Etiquette regarding Kisses and Emails

Common courtesy by answering Kisses and emails should be the norm, and there's really no acceptable excuse for not doing so. It's easy to respond to a Kiss - as you can select your preferred response and just send it back. We encourage our members to always be upfront when replying to a kiss to help ensure that no member sends a stamped email when it is clear that nothing is to come out of the contact. If you receive a stamped email, please remember that they've just spent money to contact you, so it's worth an email response even if it's a kind 'thanks but no thanks'.

To prevent harassment we have limited the number of kisses one can send to a particular member to a maximum of three. You can also block a member who has sent a kiss or email to you. Once you have blocked the member, they will not be able to view your profile and it will be as though you are hidden to them. Information on how to block a member »

RSVP avoids taking sides in disputes between our members. When communicating with another member we suggest that you keep all transcripts of your correspondence so that you can use them in helping to resolve any dispute in the future.

In any situation we urge you to always maintain caution and use your better judgement while still keeping an open mind to the possibilities that lie ahead. We hope you enjoy your time while using our service.

Safety tips see details above »

Writing a profile see details above »

What are RSVP Gift Vouchers?

RSVP Gift Vouchers give you the chance to provide a single friend or relative the opportunity to kick start their love life online at RSVP. Vouchers can also be purchased for current members to enhance their existing RSVP experience.

Who can buy them?

Both existing RSVP members and non members can buy RSVP Gift Vouchers for either members or non members. To redeem a voucher, you must be a member or join RSVP for free.

What does it cost?

RSVP offers two gifting options:

• $59.95 Gift Voucher - Includes 6 stamps*

All Gift Vouchers are valid for 12 months from the date of purchase.

*One stamp is used to send unlimited personal messages by email or chat to another member for 30 days. Stamps will expire 1 month after a Gift Voucher is redeemed.

What are the delivery options?

It will only take a few minutes to purchase and create your RSVP Gift Voucher instantly online. You'll have the choice of two delivery options:

• Instant email delivery sent direct to your inbox, so you can forward it on to your friend, OR
• Download and print the voucher online to personally hand it to the lucky recipient.

What are Stamps?

RSVP stamps are used to contact other members on RSVP. When you send an email or start a chat using a Stamp, the member can reply to you for free - and this channel of communication between you two is open for 30 days. That means you can exchange as many emails as you like with this person through our secure network during this period without incurring additional costs. This 30 day period also lets you work out whether you want to disclose your private email. This helps protect your privacy and security until you're ready to disclose it. At any time, you can block a member if you no longer wish to correspond with them.

How long is the Gift Voucher valid for?

The lucky recipient of your Gift Voucher has 12 months to redeem it from the point of purchase. Once they activate the Voucher and the stamps are granted to their RSVP profile, they will have 2 months to use them before the stamps expire.

How do I order a Gift Voucher?

Visit www.rsvp.com.au/gifts for all the info on ordering RSVP Gift Vouchers. Payments are via RSVP's secure phone payment service on 1300-555-370. Then create your gift voucher online instantly.

How do I redeem a Gift Voucher?

Have you received a Gift Voucher? Here's how you can claim your stamps:

• First, if you have not already, hit the 'Join Now' button on the RSVP.com.au home page and follow the easy instructions to create your profile. Make sure you enter as much information as possible about yourself and don't forget to add a photo so you can enhance your chances of other members wanting to connect with you!
• Now, all you have to do is log in to your new or existing profile via the 'Log In' page
• Select 'Buy Stamps' from the top menu on your profile home page
• Just above the stamp book options is a link 'Redeeming a gift voucher?' Select this.
• Enter the 9-digit receipt number as shown on the Gift Voucher you received
• Hit the 'Claim stamps' button. Your stamps will be granted to your account straight away!

More frequently asked questions...

Do I need to join RSVP to purchase a gift voucher?

No, there is no need to create an RSVP profile to purchase gift vouchers. Simply call the 1300-555-370 secure phone payment service, purchase your voucher using a credit card, remember to write down your receipt number, and then complete the form online at www.rsvp.com.au/gifts to create your voucher. From here your voucher is emailed to you OR you can print it straight away!

When do I receive my Gift Voucher?

Once you have followed the steps to create your voucher and entered a valid email address you are able to print the voucher straight away. Your voucher will also be emailed to you.

I don't have a Credit Card! Can I still purchase Gift Vouchers?

Unfortunately, gift vouchers can only be purchased through our 1300-555-370 secure phone payment service using a Credit Card.

I forgot to write down my receipt number. What can I do?

We may be able to help you. Please contact support@rsvp.com.au

Ensure you include in your email the following:

• The date and time as best you can remember that you made the call through the 1300-555-370 number
• Your phone number from which you made the call. It would be of assistance if you could let us know if the number is silent.

Using this information we will attempt to locate your receipt number however we can give no guarantees that we will be able to track it down if the information you have provided is incorrect and/or your number is silent.

Is my Gift Voucher purchase refundable?

Unfortunately we cannot refund a Gift Voucher purchase under any circumstances as per our terms and conditions. Vouchers cannot be transferred between RSVP accounts, exchanged for any other product other than what is stated on the Voucher, or be redeemed for cash.